FAQ - COSLURE

When will my package arrive?

Please check here for shipping information
A tracking number will be sent after the order processing has finished.
Please make sure to check your junk folder in case our email was filtered there. If you have not received a tracking number after 5 days, feel free to email us!

We reply usually reply within a day or two. Please be sure to check your junk folder! Our email is cs@coslure.com.

Now offers shipping insurance to protect the delivery of your package.
For any packages marked as delivered but was not received, please check with friends and neighbors if they picked up the package instead. Please also check with the shipping company or delivery person for location of the package.
We are unable to cover or replace packages that were marked as delivered. All of our customers reported that they ended up finding their package.
For any orders with purchased that was marked as delivered but was not received, please submit a claim and our customer service team will reach out for further resolution.

Please wait until the estimated shipping time has passed before contacting us in case of delays from the shipping company.
If your package was lost, we will use the original shipping method on the order to send the replacement.

You can only cancel the order if the items have not been shipped. If they have been shipped you cannot cancel

If you have measurements of your bust, underbust, waist, upper hip, and hip, in a tight but comfortable way you can send it here so we can suggest a good size for you. Check out our size chart!

Yes. Please contact our customer service to receive a return shipping label. Items must be returned within one week of receiving the return label.
Please note that all original tags and hygiene liners must be in place for the refund to be processed. Your refund will be store credit and will consist of the amount you paid for the product, with the fee of the return label deducted.

There is a possibility that the boxes may arrive damaged during shipping, and we are unable to replace or refund them as the box was part of a special promotion only and due to the high cost.